O&M SCADA Rapid Response
When the plant drops offline on a Sunday, you don't need a ticketing system. You need an expert who knows your IP schema.
A SCADA system generating 1,000 nuisance alarms a day trains operators to ignore the breaker trip that mattered.
We don't just monitor — we rationalise. The same control room, same operators, same hardware — different signal-to-noise ratio.
Raw alarm feed · unfiltered
1,047 active
- 14:02:11INV-A14.HEARTBEATComm timeout (auto-cleared 1s)
- 14:02:11INV-A14.HEARTBEATComm timeout (auto-cleared 1s)
- 14:02:14TRK-12.SETPOINTPosition drift 0.2°
- 14:02:18INV-B07.HEARTBEATComm timeout (auto-cleared 1s)
- 14:02:21MET.IRR_POACloud event — irradiance dropped 18%
- 14:02:24INV-A14.HEARTBEATComm timeout (auto-cleared 1s)
- 14:02:27TRK-08.STOW_RECOVERRecovered from night stow
- 14:02:31INV-C03.HEARTBEATComm timeout (auto-cleared 1s)
- 14:02:33INV-A14.HEARTBEATComm timeout (auto-cleared 1s)
- 14:02:34AC.MAIN_CBAuxiliary breaker trip
- 14:02:38TRK-12.SETPOINTPosition drift 0.3°
- 14:02:41INV-B07.HEARTBEATComm timeout (auto-cleared 1s)
- 14:02:45MET.AMBIENTTemperature reading +0.4°C drift
- 14:02:47INV-A14.HEARTBEATComm timeout (auto-cleared 1s)
- 14:02:51TRK-08.STOW_RECOVERRecovered from night stow
- 14:02:54INV-C03.HEARTBEATComm timeout (auto-cleared 1s)
- 14:02:11INV-A14.HEARTBEATComm timeout (auto-cleared 1s)
- 14:02:11INV-A14.HEARTBEATComm timeout (auto-cleared 1s)
- 14:02:14TRK-12.SETPOINTPosition drift 0.2°
- 14:02:18INV-B07.HEARTBEATComm timeout (auto-cleared 1s)
- 14:02:21MET.IRR_POACloud event — irradiance dropped 18%
- 14:02:24INV-A14.HEARTBEATComm timeout (auto-cleared 1s)
- 14:02:27TRK-08.STOW_RECOVERRecovered from night stow
- 14:02:31INV-C03.HEARTBEATComm timeout (auto-cleared 1s)
- 14:02:33INV-A14.HEARTBEATComm timeout (auto-cleared 1s)
- 14:02:34AC.MAIN_CBAuxiliary breaker trip
- 14:02:38TRK-12.SETPOINTPosition drift 0.3°
- 14:02:41INV-B07.HEARTBEATComm timeout (auto-cleared 1s)
- 14:02:45MET.AMBIENTTemperature reading +0.4°C drift
- 14:02:47INV-A14.HEARTBEATComm timeout (auto-cleared 1s)
- 14:02:51TRK-08.STOW_RECOVERRecovered from night stow
- 14:02:54INV-C03.HEARTBEATComm timeout (auto-cleared 1s)
Operator fatigue. Real faults drown in heartbeat noise. Mean time to triage: 38 min.
REIG triage · ISA-18.2 rationalised
3 actionable
- CRITICAL14:02:34
AC main breaker trip — Pad 2
CB-AC-MAIN.STATE flipped open. 1.2 MW offline.
Field tech dispatched · ETA 27 min
- HIGH14:01:08
Inverter A14 — repeat drop-outs
14 comm failures in 6 min. Pattern matches faulty switch port.
Switch port re-seat scheduled · 18:00
- MEDIUM13:58:47
MET ambient temp drift
+0.4°C offset vs neighbour station. Likely calibration aging.
Calibration check queued · next site visit
Signal, not noise. Heartbeat chatter suppressed. Mean time to triage: 3.2 min.
- Alarm rationalisation (ISA-18.2)
- Sensor drift triage & recalibration
- Hardware swap (switches, PLCs, RTUs)
No level-1 call centres. No tickets sent to a queue.
You call an expert who has the as-built drawings of your plant on a second monitor.
Direct expert access
When you call, you reach the expert who built your system — not a ticketing queue. They open your drawing set on the spot.
Root cause, not symptom clear
We don't just clear the alarm — we explain why the network dropped, document the fix, and update the alarm class so it doesn't cry wolf again next month.
Hardware spares on hand
Critical Moxa switches, SEL RTACs, and Sierra cellular routers stocked at the Charlotte facility. Field swap-out, not 6-week procurement lead time.
Stop ignoring your SCADA dashboard.
Let us clean up your alarm logic and secure your uptime.